Your brand, your box, your chippy.

Privacy Policy

Last updated: October 2025

The Chippy Box Co (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, open an account, or contact us.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

The Chippy Box Co is part of Mariner Packaging Ltd, a UK-based packaging manufacturer and supplier specialising in fish and chip boxes and related packaging products.
Our registered address is:
Mariner Packaging Ltd, Mariner Packaging, Unit 2, Omega Business Park, Estate Rd No 6, Grimsby DN31 2TG, United Kingdom.
Email: info@chippybox.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller of the personal information you provide to us.

2. Information We Collect

We collect and process personal information that you provide directly to us or that we collect automatically through your use of our website. This may include:

a. Information you provide directly

  • Name and contact details (such as email address, phone number, and business name)

  • Billing and delivery addresses

  • Account login details (if you create an account)

  • Enquiry or contact form details

  • Order details and payment information (processed securely via third-party providers)

  • Any other information you choose to provide

b. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (such as pages viewed, links clicked, and session duration)

  • Cookie data (see Section 6)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil orders

  • To manage your account and provide customer support

  • To respond to enquiries and requests

  • To send important service updates (e.g., order status, delivery notifications)

  • To send marketing communications (where you have consented)

  • To improve our website, products, and services

  • To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity: To fulfil an order or service you have requested.

  • Legitimate interests: To operate and improve our business, marketing, and website.

  • Consent: Where you have opted in to receive marketing emails or communications.

  • Legal obligation: To comply with our accounting, tax, or other statutory requirements.

5. How We Share Your Information

We do not sell or rent your personal data to third parties.
We may share your information with:

  • Service providers such as couriers, payment processors, and IT support

  • Business partners involved in delivering your order

  • Analytics and marketing tools (such as Google Analytics or Meta Pixel)

  • Regulatory bodies or law enforcement where required by law

All third parties are required to handle your data securely and in accordance with the law.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.
Cookies may be used for:

  • Essential website functionality

  • Analytics and performance tracking

  • Remembering preferences and login details

  • Advertising and remarketing (where applicable)

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

7. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.

Your information is stored securely on servers within the UK and the European Economic Area (EEA). In some cases, we may use service providers outside the EEA, in which case we ensure appropriate safeguards are in place.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

  • Fulfil your orders and maintain your account

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

Typically, account and order records are retained for 6 years in accordance with UK tax law.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of the information we hold about you

  • Rectification – to correct inaccurate or incomplete data

  • Erasure – to request deletion of your data (“right to be forgotten”)

  • Restriction – to limit processing of your data

  • Data portability – to receive your data in a machine-readable format

  • Objection – to object to certain types of processing, including direct marketing

  • Withdraw consent – where processing is based on consent

To exercise your rights, please contact info@chippybox.co.uk. We may need to verify your identity before processing your request.

10. Marketing Communications

If you have opted in to receive marketing from The Chippy Box Co, we may send you information about new products, offers, and updates. You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal data.

12. WooCommerce and Payment Information

Our online store is powered by WooCommerce. When you place an order, your information is processed securely through our website and payment partners such as PayPal or Stripe. We do not store your full payment details on our servers.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

The Chippy Box Co
Email: info@chippybox.co.uk
Phone: 01472 242 244
Address: Mariner Packaging, Unit 2, Omega Business Park, Estate Rd No 6, Grimsby DN31 2TG